Author Topic: Installed but errors  (Read 4421 times)

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Annie

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Installed but errors
« on: December 29, 2023, 10:29:43 AM »
HI,
I have installed Planetdance and Astro clock this morning.  Planet dance works fine but Astro clock throws up errors everytime I try to change any settings.  The error says access violation in ntdll.dll

Any ideas?

Jean

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Re: Installed but errors
« Reply #1 on: December 29, 2023, 12:09:28 PM »
sorry to hear.
*Exactly* when do you get an error?
Greetings from Groningen Netherlands.

Annie

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Re: Installed but errors
« Reply #2 on: December 29, 2023, 01:42:18 PM »
Have to go out for a couple of hours (didn't want to seem rude not answering) but will try to take a screen shot when I get back

Jean

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Re: Installed but errors
« Reply #3 on: December 29, 2023, 02:35:11 PM »
At this point i don't need a screenshot, just need to know when the error happens. Right away after you click options or do you do anything else there?
Greetings from Groningen Netherlands.

Annie

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Re: Installed but errors
« Reply #4 on: December 29, 2023, 07:05:22 PM »
Hi.

It literally happens no matter where I click. I have attached the screenshot to save time.

Maybe I should re-install?

Annie

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Re: Installed but errors
« Reply #5 on: December 29, 2023, 07:19:54 PM »
Hi,

Tried re-installing and it didn't work.

Jean

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Re: Installed but errors
« Reply #6 on: December 29, 2023, 07:27:52 PM »
Thanks for trying.
Tomorrow I will make a test version which i'd like you to download and test. It will write a little log file with info about the crash which you should send me. I will post a message here when it's ready.
Greetings from Groningen Netherlands.

Annie

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Re: Installed but errors
« Reply #7 on: December 29, 2023, 07:31:01 PM »
Hi Jean,

Will do !

ABer

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Re: Installed but errors
« Reply #8 on: December 29, 2023, 08:05:36 PM »
Thanks Jean - it sounds like an odd one to me! Ed

Jean

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Re: Installed but errors
« Reply #9 on: December 29, 2023, 08:14:10 PM »
Hi Ed,
I'm surprised, have you tried astroclock?

ps, i tried it on linux mint, it does not work there.
Greetings from Groningen Netherlands.

ABer

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Re: Installed but errors
« Reply #10 on: December 29, 2023, 08:19:20 PM »
Hi Jean - I haven't tried astroclock as I don't think it installs in wine. The program seems pretty robust however as bugs are few and far between. Ed

Jean

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Re: Installed but errors
« Reply #11 on: December 29, 2023, 10:12:14 PM »
It installed here in linux mint xfce on wine, even though the installer gave an error, astroclock itself would run. But the interaction with the xfce desktop did not work there so it's useless.
Greetings from Groningen Netherlands.

Jean

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Re: Installed but errors
« Reply #12 on: December 30, 2023, 11:18:35 AM »
Hello Annie,

- Download https://jcremers.com/AstroClock.exe
- Close astroclock on your pc
- Copy the AstroClock.exe you downloaded to c:\astroclock, you should get a question if you want to overwrite the old version, answer yes.
- Run it and do options.
- After that a file c:\astroclock\log.txt is created.
- Send me that file.
Greetings from Groningen Netherlands.

Annie

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Re: Installed but errors
« Reply #13 on: December 30, 2023, 07:45:33 PM »
Hi Jean,

Instructions followed and have sent the txt file to you.

Annie

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Re: Installed but errors
« Reply #14 on: December 31, 2023, 11:04:23 AM »
A Big thank you to Jean for helping me to get this working - really chuffed with the software now.   ;D